Bond Terms & Conditions

By submitting a Bond order on our website you are agreeing to these Terms and Conditions; please read them carefully. These Terms and Conditions do not affect your statutory rights.

Last updated 20th January 2021.

1. Purchasing Bonds
1.1 Each bond product purchased will be added to your bond account once payment is received. Your bond balance will be updated on 'Your account' page once Bertie's office has processed your bond purchase.
1.2 When placing your bond order, you must select the 'Bertie's Bonds' delivery option. Also, a bond order can only include bonds, not wood fuel products or chimney sweeps. A separate order must be placed for wood fuel products or chimney sweeps.
1.3 Payment methods - Bertie's will accept BACS payments and is the preferred payment method. Alternatively, Bertie's will also accept cash or cheque as payment for your bonds. Bertie's office will be in touch to arrange payment.
1.4 Any Bertie's promotions (ie. storewide discounts) cannot be used when purchasing bonds.
1.5 VAT at the reduced rate of 5% is included in the purchase price of bond products.

2. Redeeming Bonds
2.1 Upon placing an order for logs etc and if you would like to redeem this against your bond account balance, you must select "Use my Bertie's Bonds Balance" when selecting the payment method.
2.2 If your bond account balance does not cover the full cost of an order, Bertie's office will be in touch to arrange collection of the remaining money required. This can be done by card over the phone or cash-on-delivery of the order.
2.3 When redeeming an order against your bond balance, the balance will be updated on 'Your account' page on the day of delivery of your order.
2.4 You cannot use your bond balance to pay for an order in conjunction with a storewide discount offer. However your can use your bond balance to pay for product specific offers.
2.5 You cannot use your bond balance to pay for a chimney sweeping order, payment for this must be made, as usual, to Bertie's chimney sweeping partner, Silva Sweeps.

3. Cashing-in Bonds
3.1 Five years after the date of your bond purchase, you can cash-in whatever is remaining on your account.
3.2 The maximum that can be refunded is the original purchase price of the bond.
3.3 If you plan to do this, you must inform Bertie's office by either telephone or email. From the date of notification, Bertie's will transfer the requested amount via BACS within 30 days.

4. Other Information
4.1 These Bond specific Terms & Conditions are in addition to Bertie's standard Terms & Conditions.