Here are some of the kind comments passed on to us from our satisfied customers. If you too are happy and would like to tell us about it, please feel free to post a review on Google or simply send us an email. Your feedback is welcome.
I have just had this order delivered. I am most impressed. Excellent dry logs. Special mention of Ed who was extremely helpful and managed to remain cheerful throughout a somewhat arduous delivery route to the back of our house.
Thank you & I'll be back
Well received thank you. Driver very considerate
I just wanted to say thank you so much for bringing forward our delivery. It was really a fantastic service that you have given, please pass on my best regards and thanks to the rest of the team that made this happen.
I hope you and the team remain healthy in these difficult times and I look forward to buying more logs from you in the future.
Take care and thanks again
I just want to say thank you for how pleasant and helpful your delivery driver was today. I didn’t catch his name, but he is a credit to your company!
great logs and great driver, I didn't catch his name but excellent service thank you.
I would like to say a huge thank you to Bertie's, I have just come home from work to my first log order from yourselves which I expected to find on my drive & there was nothing there, your amazing delivery chap actually managed to get the delivery in my back garden! Can't tell you how grateful I am, please pass my thanks on to the delivery guy.
I’m emailing to say thank you to your delivery person for depositing our load on the grass. I’m sorry that I forgot to move the car out to make space for the logs.
I have said it before, but I can repeat it!, the driver is always polite and helpful.
Thank you to Peter who valiantly dragged our logs down the path to our front gate, after initially delivering them to the house with the same number as ours but on the road below :) All now safely stacked away for the rest of the winter.
Hi, just wanted to say thank you to the person who delivered our logs yesterday. My wife said he was very nice and helpful.
Great feedback on the guys who came to deliver, very punctual, helpful and uncomplaining about it being awkward to get the store through the gate. Do pass on my thanks.
Logs delivered bright and early - thanks very much indeed.
I meant to say to you last time, the guys who deliver have always been really helpful, polite, and cheery. It is a pleasure to have them deliver.
Thanks again, and please pass on our comments.
Happy to report that the logs are, as always from Bertie’s, burning excellently and keeping things lovely and warm!
Just a quick thank you for supplying some top grade wood - it burns beautifully.
Also thanks to your delivery guy who was very professional and confirmed exactly where we wanted the wood dropped off and took the time to cover it and weight the plastic down. We couldn't get it stored and it tipped down the next day. Tonight we needed a fire on and the wood was bone dry.
The waxlings work a treat too, so you have some very happy customers here.
I've just placed an order on your website and wanted to say how good the site is.
Very clear, easy to use, informative and intuitive.
All received today – thanks.
I wish all deliveries went this smoothly – your delivery guy is a credit to your company.
Just a short note to thank you for your service today. The delivery and stacking of the logs by your young man was first class. According to my wife he is a most courteous and polite young man. A credit to your company.
Could you please pass on our sincere thanks to your delivery driver for unloading our logs almost to the bottom of our drive, it really makes unloading them for storage so much easier.
Hi there - just had our first delivery from you and what a lovely driver/efficient process you have - helpfully dropped them under cover in the end of our garage.
Service with a smile!
I have received my first ever delivery from you. I found you using Google. Just wanted to let you know how pleased I am with the service. The delivery guy arrived early in the given slot, found the house and did a great job in stacking the logs. Looking forward to some nice evenings in front of my woodburner.
I would just like to say how pleased I was with the delivery today, on time, nice delivery driver, logs look great. Thank you.