Here are some of the kind comments passed on to us from our satisfied customers. If you too are happy and would like to tell us about it, please feel free to post a review on Google or simply send us an email. Your feedback is welcome.

  • 02/03/2021 Lloyd - Tunbridge Wells

    Thank you for delivering our log order today.
    I wanted to write to say how extraordinary your delivery driver was. We live on a tricky road with zoned parking and he went out of his way to find a solution (even managing to navigate his way around a lamppost sign he was stealthily able to loosen, move, and tighten again!) I am hugely grateful to him for his patience, quick thinking and good humour throughout.
    I’d be grateful if you would pass on my thanks and it has affirmed our desire to order our excellent logs from you long into the future.

  • 17/02/2021 Mike - Peacehaven

    Thanks for the delivery today. Your driver was very helpful.
    Please let me know next time your vehicle is passing this way and I’ll leave the empty bags out for collection.

  • 17/01/2021 Liza - Maidstone

    We bought logs from you for the first time this year - Tom at Silva Sweeps gave us your details - and we just wanted to say thank you, they are the best logs we have ever had 👍

  • 03/12/2020 John - Maidstone

    Thanks for the new consignment of logs. They are brilliant.

  • 23/10/2020 Graham - Tunbridge Wells

    Just to say how impressed we are with our first delivery. Superb product delivered by a delightful young man. We will never use anyone else now.

  • 19/10/2020 Gavin - Lingfield

    I just wanted to say thank you to your incredibly personable and professional delivery driver. He is a real credit to your company. A fast, efficient and professional service.

  • 02/10/2020 Brian - Seaford

    I am very pleased with quality, burning well. many thanks.

  • 22/09/2020 Malcolm - Southwick

    Logs all in, and can I just say, the guy who delivered it, I didn’t get his name, did a brilliant job and is a credit to your company.

  • 11/08/2020 Tony - Brighton

    I have just had this order delivered. I am most impressed. Excellent dry logs. Special mention of Ed who was extremely helpful and managed to remain cheerful throughout a somewhat arduous delivery route to the back of our house.
    Thank you & I'll be back

  • 02/06/2020 Paul - Tunbridge Wells

    Well received thank you. Driver very considerate

  • 06/04/2020 Ian - Brasted

    I just wanted to say thank you so much for bringing forward our delivery. It was really a fantastic service that you have given, please pass on my best regards and thanks to the rest of the team that made this happen.
    I hope you and the team remain healthy in these difficult times and I look forward to buying more logs from you in the future.
    Take care and thanks again

  • 15/01/2020 Sean - Loose, Maidstone

    I just want to say thank you for how pleasant and helpful your delivery driver was today. I didn’t catch his name, but he is a credit to your company!

  • 19/12/2019 Toby - Bexhill

    great logs and great driver, I didn't catch his name but excellent service thank you.

  • 25/11/2019 Vivienne - Dartford

    I would like to say a huge thank you to Bertie's, I have just come home from work to my first log order from yourselves which I expected to find on my drive & there was nothing there, your amazing delivery chap actually managed to get the delivery in my back garden! Can't tell you how grateful I am, please pass my thanks on to the delivery guy.

  • 19/06/2019 Melanie - Farningham

    I’m emailing to say thank you to your delivery person for depositing our load on the grass. I’m sorry that I forgot to move the car out to make space for the logs.

  • 18/06/2019 Bill - Tunbridge Wells

    I have said it before, but I can repeat it!, the driver is always polite and helpful.

  • 25/01/2019 Stephen - Eastbourne

    Thank you to Peter who valiantly dragged our logs down the path to our front gate, after initially delivering them to the house with the same number as ours but on the road below :) All now safely stacked away for the rest of the winter.

  • 18/08/2018 John - Rusthall

    Hi, just wanted to say thank you to the person who delivered our logs yesterday. My wife said he was very nice and helpful.

  • 08/08/2018 Roger - Horsmonden

    Great feedback on the guys who came to deliver, very punctual, helpful and uncomplaining about it being awkward to get the store through the gate. Do pass on my thanks.

  • 05/04/2018 Norman - Sandhurst, Cranbrook

    Logs delivered bright and early - thanks very much indeed.
    I meant to say to you last time, the guys who deliver have always been really helpful, polite, and cheery. It is a pleasure to have them deliver.
    Thanks again, and please pass on our comments.

  • 28/02/2018 Kingsley - Tonbridge

    Happy to report that the logs are, as always from Bertie’s, burning excellently and keeping things lovely and warm!