• 19/08/2016 Bill - Tunbridge Wells

    This is becoming a bit of an annual tradition.

    I order the logs.
    You deliver them.
    I write saying how well you have done!

    As before, the gentleman delivering the logs was helpful and friendly. I was not in when he started, but he had put the bags exactly where I had asked (on a note on the door). It was raining and he had covered the logs to keep them dry.
    Could not ask for more.

  • 25/01/2016 Carol - Weald

    Have always told friends with logs burners to buy from you, excellent customer service.

  • 16/09/2015 Yvonne - St. Leonards

    Just wanted to say a belated thankyou. This is the first time I've ordered from you and it was great. Lovely to have dry logs!!

  • 12/02/2015 Sally - Hadlow

    Good morning Bertie's Wood Fuel, we have just received delivery from you, thank you. I felt I should just drop you a quick line to say how charming and efficient your driver was. He even refused a cup of tea as said he would be too quick to drink it....and he was.
    Was shocked the logs were actually still warm, he explained they were fresh out the kilns. He was also promoting your company and telling me of the stacking service etc.
    Sorry I didn't ask his name but he's a credit to your company.
    Look forward to doing business with you again.
    From a happy customer
    Sally

  • 02/02/2015 David - Hove

    Thank you for your excellent product and service.

  • 05/11/2014 Danielle - Lenham

    I just wanted to thank you for my delivery today. The logs look great. But the reason I wanted to get in touch was to say how great the delivery person was. As it was my first order, I was a bit concerned about where the logs would be left. So many companies are unhelpful when it comes to taking things onto your property and to where you want them. Your delivery person was so, so helpful, helping me with my temperamental garage door and moving stuff out the way so that the logs would fit in. He was great.
    Thanks - we’ll definitely be ordering from you again!

  • 04/08/2014 Gavin -

    Used over weekend - excellent quality on all, best I've ever used.

  • 22/07/2014 Bill - Tunbridge Wells

    Once again excellent service.
    Very good wood - delivered on the day that was promised and at the time that I was told to expect the delivery. {This shouldn't be a surprise - but it's nice when it happens!}
    Friendly, cheerful, helpful driver too.
    Thank you!

  • 22/02/2014 Pat - Dartford

    We had a first delivery of logs from your company on Friday. Thank you so much - the quality is far superior to that we have been buying from other sources. A great find!

  • 13/02/2014 Sharon - Cranbrook

    Hi there, thanks for the box of wood today. Looks great... I would like to order some more...

  • 05/02/2014 Pat - Bexhill

    Thank you for your e-mail. I have managed to get some logs from a friend but I will order in plenty of time next time. I would like to say that I am very impressed with your service and delivery. I will order in the summer for next winter delivery.

  • 29/01/2014 Mark - Dormansland

    Hi guys,
    I'm a very happy man tonight. We installed our stove in Dec and had to wait till today to take delivery of our first load of kiln dried logs.
    Until today I had been wondering why I had to work so hard to get the fire going and keep the fire going also we were going through stacks of wood. I now know what I suspected to be true was right.
    Damp wood bought locally (some of it advertised as seasoned yet 40%+) was causing me to pile on loads of kindling and leave primary, secondary and the riddling grate open initially just to get the fire going.
    Today's fire was a breeze and I have been able to close it right down and it's still going strong.
    Thankyou Thankyou Thankyou!!!
    The stove is back in favour and we know where the rest of our logs will be coming from.

    Cheers
    Mark

  • 15/11/2013 James - Tunbridge Wells

    This is a thank you for delivering and placing exactly where I asked. Wife is extremely impressed as she was actually in at the time (shouldn’t have been) and didn’t even realize they had been delivered.

  • 15/11/2013 Katja - Tunbridge Wells

    Dear Bertie
    thank you very much for prompt delivery. very happy and now hoping for a cold winter. Katja

  • 13/11/2013 Emma - Sharpthorne

    Dear Bertie?!
    I thought I would just drop you an email to say thank you so much for the efficient service that you have given.
    It has been so easy and stress free and logs where delivered on time and beautifully stacked.
    Thank you again for all your help
    Kind regards
    Emma